Legal — Freshtopics (Australia)

This page sets out legal notices, consumer rights, advertising compliance, and dispute resolution options relevant to our services in Australia. Read these terms carefully before using our platform or engaging advertising services.

  • Operator: Freshtopics — ABN 12 345 678 901
  • Address: 55 Clarence Street, Sydney NSW 2000
  • Contact for legal notices: Freshtopics@outlook.com
Advertising compliance Dispute resolution
Legal documents

Terms of Use & Services

By using Freshtopics services you agree to our terms governing provision of targeted advertising, campaign management, and use of platform tools. Our engagement scope, billing, intellectual property, and limitation of liability clauses are summarized below.

  • Scope: Services delivered per written proposal. Targeting options and campaign KPIs are agreed in advance.
  • Fees: Invoices payable per agreement. Refunds subject to Australian Consumer Law (ACL) where applicable.
  • IP: Client retains creative IP; we retain rights to methodologies and aggregated analytics.
  • Liability: We limit liability to amounts paid for the service, except as required by law.
Agreement illustration

Advertising Standards & Compliance

We adhere to Australian advertising rules and platform policies. Key points:

  • We comply with the Australian Association of National Advertisers (AANA) codes and the Australian Consumer Law.
  • All claims in ads must be truthful, substantiated and not misleading.
  • We implement opt-outs and transparent disclosures for behavioural and retargeting ads.
Targeted advertising

Platform compliance: Google Ads, Meta (Facebook/Instagram), and programmatic partners each have their own policies. We ensure ads are reviewed and adjusted to meet platform and Australian legal standards prior to launch.

View Privacy & Data Use

Australian Consumer Law (ACL) — Your rights

Under the ACL, consumers have guarantees for services including due care and skill, fitness for purpose, and that services are rendered within a reasonable time. Remedies may include re-performance, refund, or compensation depending on circumstances.

  • If you believe a service we provided did not meet guarantees, contact us promptly.
  • We will assess and propose remediation, refund, or re-performance where appropriate.
  • Disputes unresolved may be referred to external dispute resolution or ACCC guidance.
Compliance officer

Dispute resolution & complaints (AUS)

We aim to resolve complaints quickly and fairly. Below are steps and external options under Australian frameworks.

Submit details to our legal team at Freshtopics@outlook.com. We acknowledge receipt within 5 business days and propose a resolution within 20 business days wherever practicable.

If we cannot resolve a consumer complaint, you may seek guidance from the Australian Competition & Consumer Commission (ACCC) or state fair trading agencies. Some disputes may be eligible for external dispute resolution schemes or small claims tribunals.

For issues involving prohibited content, intellectual property or urgent safety concerns, we will coordinate with platform partners to action takedowns and notify affected parties in accordance with platform rules and applicable Australian law.

Legal resources & references

Legal references